Returns

We are concerned about the satisfaction of our customers. We always try to offer the easier buying process through our digital platform. Shown below are the conditions of shipments, changes and returns. However if you have any questions, please to contact us, we will be happy to assist you and try to resolve your doubts as soon as possible.

Terms of Exchange/Return

1. You have 30 days to proceed with the return of your order. The product must be returned in the same conditions that was received, without signs of use and correct status. Mr.Castle reserves the right to not accept any item that isn't in perfect condition.

2. If you want to make a change (size, another item), make a new order in our online store and return the items that you don't want to keep

How to Process a Return

- Put in a cardboard box (the same of your order package if is possible) all the items that you need return, with the delivery note that you received with your order. Please indicate on the delivery note what items are and the reason for the return.
- You can choose any of the following methods to send your return:

a) Pick up at home (free). To request this service, send an email to pedidos@mrcastle.es and provide the following information:

- Order number (you can find it in confirmation email) or delivery note number (you can find it in the delivery note included in your order).
- Your name.
- Your telephone number.
- Pick up address (number, city, postal code, ...).
- Date and time for pick up.

Our sales service will contact you to confirm the pick up. Please, have properly prepare the shipment.

Important: This option is available to customers from Peninsula and Baleares. They are excluded from this return process Canary Islands, Ceuta and Melilla, as well as international orders. Customer will proceed with the management in those cases.

b) Shipping to our logistics center (the customer shall bear the shipping costs). Please send your return to the following address:

Mr.Castle®
Plaza Padre López, 2
06010
Badajoz (Badajoz)
Email: pedidos@mrcastle.es

- Once the return is received, our sales department will contact you to confirm the refund. The time for processing of return is 5-7 days since we receive it in our logistic center. This period may be higher at times of special sale.